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Discussion topic: Awful wifi connection with tv, keeps freezing

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This message was authored by: Emmalmason32

Message posted on ‎12 Jun 2024 09:15 PM

Awful wifi connection with tv, keeps freezing

Awful wifi connection all throughhouse. Both tv's freeze and takes ages to load. Also sound drops every few minutes!

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This message was authored by: mae-3

Message posted on ‎13 Jun 2024 12:20 AM

Re: Awful wifi connection with tv, keeps freezing

@Emmalmason32 

 

Unfortunately, wireless can be tricky in some premises because of its contraction or size. How long have you had issues with wireless around the house?

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Zen internet on FTTP (900Mbps down, 100Mbps up). SAT> IP (Apple 4K 2nd gen TV to LG C1 OLED UHD TV/Dolby Atmos Denon AVR, DacMagic Plus for Hi-Res audio), hosting own blog/forum (cluster), OPNsense & Zenarmor L4/L7 NGFW & DPI IDS/IPS, Asus ET12 Pro Tri-Band wifi, Linux, Gamer: Xbox Series X/i7 laptop, round-robin DNS over HTTPS, non-proprietary VoIP HD AMR-WB (G.722.2) and more... Beta tester Apple iOS/watchOS/tvOS/iPadOS/macOS.
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This message was authored by: Emmalmason32

Message posted on ‎13 Jun 2024 09:43 AM

Re: Awful wifi connection with tv, keeps freezing

Thank you it's a housing estate probably only 20 years old 'new build' small 2 bed. I'm town. Only lived here's 5 months has sky Wi-Fi for 4 and it's been awful from the start 

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This message was authored by: jamesn123

Message posted on ‎13 Jun 2024 11:53 AM

Re: Awful wifi connection with tv, keeps freezing

Posted by a Superuser, not a Sky employee. Find out more

Hi @Emmalmason32 Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump... 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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