Returned from holiday to find no internet connection. Booked engineer for following morning who never arrived. I tried every customer service number I could find online to find out if they were still coming, 3 were not connected and the others were directing us online or to text none of which helped to solve the issue. No contact fron sky or Openreach to explain why. I rebooked but the earliest time was 4 days later. I went into our nearest store where a member of staff who told me there was nothing he could do but gave me a number to call and the only way I would get through to an actual person was to say that we wanted to cancel our service.
Eventually spoke to someone who told me the appointment which was scheduled for anytime between 8am and 1pm had been cancelled because there was an outage in the area without anyone bothering to make us aware.
So we are due to loose internet for 5 days meaning not only can we not access our service, apps etc but also we're unable to work.
After speaking to 1 member of staff in store, 2 customer service staff and a member of the cancellations team not one person has been able to expedite the issue or offer any level of compensation.
Still without service I feel the level of customer service has been abismal and we will 100% be looking elsewhere.
