Award winning customer services.... i don't think so

[Butch2]

Someone tell me im not the only one who has this opinion.....

scenario..... I wanted to upgrade my broadband to fibre optic so started the process online, then the world crashed...

My neighbour received a letter from Openreach asking for permission to dig up his drive to lay the first cable, Sky said nothing to me. They included a photo that showed the route of the new cable which went nowhere near his property. The photo clearly showed the cable route as under my blocked paved driveway. I do not want that and obviously permission was not given.

I emailed Openreach myself asking for clarification of exactly what their issue was and unsurprisingly still have not had a reply.

I therefore cancelled the upgrade. I spoke to a Sky advisor in Bulgaria 😞 why no UK is beyond me, and after a 30 minute telephone conversion he basically said well thats the route so take it or leave it. I left it.

Today i have cancelled my Sky broadband and Virgin will happily install their fibre optic broadband next week with no problem whatsoever, their customer services were extremely helpful.

Next I will get rid of Sky TV if their services continue to be basement level............... anyone else had this kind of problem??

[TimmyBGood]

@Butch2 

One observation might be that Virgin is laying private infrastructure which only they have to worry about, while Openreach is the designated national network infrastructure provider and does work to certain standards.

[Butch2]

Yes quite possibly, then why have Sky not told me that

[TimmyBGood]

@Butch2 

Realistically because that's the kind of thing denizens of this forum tends to obsess about ; )

[GD1]

---

@Butch2 wrote:

Yes quite possibly, then why have Sky not told me that

---

You may be suprised by this but we can't tell you why you weren't told something, we failed at mindreading  so exist as humble human beings.