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Discussion topic: Awaited over 5 months to have broad band connected

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Message posted on ‎15 Aug 2025 12:07 PM

Awaited over 5 months to have broad band connected

Compensation for having to wait 5 months for broad band to be connected 

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Avatar for PandJ2020
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Message posted on ‎15 Aug 2025 12:30 PM

Re: Awaited over 5 months to have broad band connected

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@GCB8 wrote:

Compensation for having to wait 5 months for broad band to be connected 

See here: https://www.sky.com/help/articles/auto-compensation

I am just another Sky customer and my views are my own even if you don't like the answers
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Message posted on ‎15 Aug 2025 12:31 PM

Re: Awaited over 5 months to have broad band connected

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@GCB8 

I have moved your post from the Sky Mobile board as it's unrelated to a mobile issue.

 

@GCB8 wrote:

Compensation for having to wait 5 months for broad band to be connected 

Have you a question about auto compensation which is explained here?

https://www.sky.com/help/articles/auto-compensation



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Message posted on ‎15 Aug 2025 12:32 PM

Re: Awaited over 5 months to have broad band connected

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@GCB8 

 

Will be a substantial amount, as long as the provisioning date was actually confirmed and the order is still open.

 

Nothing is paid (as an account credit) until after the service goes live, though.

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