Automatic compensation delay claim - too low

[Wiz83]

My phone line and broadband has been a nightmare to set up, and taken nearly two months to finally get installed. I've had an e-mail today saying I am owed £105 compensation, but it has been 43 days at £5.25 which should come to £225.75. I have the original date in writing, so I don't know what date they're taking as the original claim date, but it's been a lot longer than 20 days! Has anyone else had success fighting this? And who would I try to talk to?

[TimmyBGood]

@Wiz83 

What if you don't receive the compensation you believe you should?

If you don’t receive compensation you believe you’re entitled to under the scheme, raise it with your provider. Unresolved complaints can go through an Ofcom-approved alternative dispute resolution (ADR) service.

See the full code of practice (PDF, 208.3 KB) for more detail.

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automat...