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Discussion topic: Auto compensation

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This message was authored by LillyR This message was authored by: LillyR

Auto compensation

Hey

so I was due to have fibre broadband installed on the 17th March, this was ordered on the 25th February and at the beginning of March I received an email to say the install date was moved to the 17th august...

 

at the time I received a text which said this  

 

"Hi, it's Sky. We're sorry but your Broadband & Talk order is delayed. We're working hard to fix it and we'll update you with more info on 07/03/2022. Go to sky.com/orderupdate to track your order. You might be eligible for compensation for the delay, go to sky.com/autocompcode to find out."

 

it has finally after 89 days completed and now working. 

am I actually likely to get this compensation? It's going to work out at over £450 🤔 which I just can't imagine them sticking too! 

 

Is there a way to chase it slightly, so I know whether we will actually get it or not? 

 

 

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Auto compensation

Posted by a Superuser, not a Sky employee. Find out more

@LillyRThe quickest way to find out about this would be to contact Sky.



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This message was authored by Chrisee This message was authored by: Chrisee

Re: Auto compensation

Posted by a Superuser, not a Sky employee. Find out more

@LillyR this page explains how the compensation scheme works Customer Auto-Compensation | Sky Help | Sky.com

 

As you will see the compensation is calculated and paid after your line is finally connected. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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