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Discussion topic: Audible alarm from Openreach box on wall

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This message was authored by: MC693

Message posted on ‎23 Sep 2025 10:40 AM

Audible alarm from Openreach box on wall

I have FTTP which enters the house via an Openreach box (puck) on the wall which in turn is connected to the Sky router. This was installed in 2021. The broadband/wifi is working just fine but there is an intermittent audible alarm coming from the Openreach box. It sounds like a smoke detector whose backup battery is running low, but much louder. This has never happened before. Any suggestions on a fix?

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Superuser
This message was authored by: GD1

Message posted on ‎23 Sep 2025 10:55 AM

Re: Audible alarm from Openreach box on wall

Posted by a Superuser, not a Sky employee. Find out more

@MC693  It will be on ONT as a puck is a Streaming TV box from Sky.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: MC693

Message posted on ‎23 Sep 2025 11:02 AM

Re: Audible alarm from Openreach box on wall

Apologies, i was using "Puck" as a size reference not a streaming device. Yes definitly on the ONT any ideas how to silence it?

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This message was authored by: GD1

Message posted on ‎23 Sep 2025 11:05 AM

Re: Audible alarm from Openreach box on wall

Posted by a Superuser, not a Sky employee. Find out more

@MC693  Is there an alarm light? Does powering down and back up help?

 

If not I'd give Sky a call on 150 from either a Sky Talk Landline or Sky Mobile.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎23 Sep 2025 11:19 AM

Re: Audible alarm from Openreach box on wall

Posted by a Superuser, not a Sky employee. Find out more

@MC693 

 

That's a new one: I wasn't aware any model of ONT had a speaker.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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