09 Mar 2024 11:40 AM
My sky broadband started dropping connection this morning and I have sky glass so can't even watch tv can I buy a new router and swap it over I have sky fibre super fast
09 Mar 2024 11:42 AM
Posted by a Superuser, not a Sky employee. Find out more@Glen14 If you are going to try any type of troubleshooting then you are going to need the Sky router back on to make sure the connection is stable.
09 Mar 2024 03:50 PM
That's the problem mate can't get the router to keep a stable connection just keeps resetting itself
09 Mar 2024 04:43 PM
Posted by a Superuser, not a Sky employee. Find out more@Glen14 Is the Sky router doing power cycling or is the connection keep dropping and trying to re-connect?
09 Mar 2024 07:58 PM
I think it's power cycling all the lights go out then the power light comes back on then all the others after a while
09 Mar 2024 09:44 PM
Posted by a Superuser, not a Sky employee. Find out more@Glen14A ways to find this out is to post the router stats including the system uptime.
Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...
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