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Discussion topic: As from this morning my sky router keeps dropping connection I have sky glass so I can’t even watch

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This message was authored by Glen14 This message was authored by: Glen14

As from this morning my sky router keeps dropping connection I have sky glass so I can’t even watch

My sky broadband started dropping connection this morning and I have sky glass so can't even watch tv can I buy a new router and swap it over I have sky fibre super fast 

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This message was authored by Highlinder This message was authored by: Highlinder

Re: As from this morning my sky router keeps dropping connection I have sky glass so I can’t even wa

Posted by a Superuser, not a Sky employee. Find out more

@Glen14  If you are going to try any type of troubleshooting then you are going to need the Sky router back on to make sure the connection is stable.

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Glen14
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This message was authored by Glen14 This message was authored by: Glen14

Re: As from this morning my sky router keeps dropping connection I have sky glass so I can’t even wa

That's the problem mate can't get the router to keep a stable connection just keeps resetting itself

This message was authored by Highlinder This message was authored by: Highlinder

Re: As from this morning my sky router keeps dropping connection I have sky glass so I can’t even wa

Posted by a Superuser, not a Sky employee. Find out more

@Glen14  Is the Sky router doing power cycling or is the connection keep dropping and trying to re-connect?

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Glen14
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This message was authored by Glen14 This message was authored by: Glen14

Re: As from this morning my sky router keeps dropping connection I have sky glass so I can’t even wa

I think it's power cycling all the lights go out then the power light comes back on then all the others after a while

This message was authored by Highlinder This message was authored by: Highlinder

Re: As from this morning my sky router keeps dropping connection I have sky glass so I can’t even wa

Posted by a Superuser, not a Sky employee. Find out more

@Glen14A ways to find this out is  to post the router stats including the system uptime.

 

Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

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