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Discussion topic: Apps wont load on my andriod phone on wifi.

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This message was authored by Drew2070 This message was authored by: Drew2070

Apps wont load on my andriod phone on wifi.

Apps wont load on my andriod phone on wifi. Bbc news app wiil not work unless i switch to 4g. It's really frustrating that so many apps do not work on wifi. 

Ring, hive, bbc etc

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This message was authored by Paul276 This message was authored by: Paul276

Re: Apps wont load on my andriod phone on wifi.

Same here

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Apps wont load on my andriod phone on wifi.

Posted by a Superuser, not a Sky employee. Find out more

@Drew2070 @Paul276 

You may need to disable Sky Shield

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Drew2070
Topic Author
This message was authored by Drew2070 This message was authored by: Drew2070

Re: Apps wont load on my andriod phone on wifi.

Hi James

 

Thank you for the advice but I've checked my sky shield and it is not switch on.  I'm at a loss to why this is now happening.

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Apps wont load on my andriod phone on wifi.

Posted by a Superuser, not a Sky employee. Find out more

Hi @Drew2070 Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump... 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Drew2070
Topic Author
This message was authored by Drew2070 This message was authored by: Drew2070

Re: Apps wont load on my andriod phone on wifi.

Drew2070_0-1716300419694.png

 

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Apps wont load on my andriod phone on wifi.

Posted by a Superuser, not a Sky employee. Find out more

@Drew2070 

Real odd one, your stats suggest everything is fine.

 

Have you tried changing the DNS servers on your phone?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Drew2070
Topic Author
This message was authored by Drew2070 This message was authored by: Drew2070

Re: Apps wont load on my andriod phone on wifi.

No - They are set to the recomended automatic setting

 

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Apps wont load on my andriod phone on wifi.

Posted by a Superuser, not a Sky employee. Find out more

@Drew2070 

I would try using different DNS as a test. Try 1.1.1.1

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
This message was authored by Paul276 This message was authored by: Paul276

Re: Apps wont load on my andriod phone on wifi.

There ia no option to show statistics, it says there is, but there isnt.

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