Apps wont load on my andriod phone on wifi.

[Drew2070]

Apps wont load on my andriod phone on wifi. Bbc news app wiil not work unless i switch to 4g. It's really frustrating that so many apps do not work on wifi. 

Ring, hive, bbc etc

[Paul276]

Same here

[jamesn123]

@Drew2070 @Paul276 

You may need to disable Sky Shield

[Drew2070]

Hi James

Thank you for the advice but I've checked my sky shield and it is not switch on.  I'm at a loss to why this is now happening.

[jamesn123]

Hi @Drew2070 Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump... 

[Drew2070]

[jamesn123]

@Drew2070 

Real odd one, your stats suggest everything is fine.

Have you tried changing the DNS servers on your phone?

[Drew2070]

No - They are set to the recomended automatic setting

[jamesn123]

@Drew2070 

I would try using different DNS as a test. Try 1.1.1.1

[Paul276]

There ia no option to show statistics, it says there is, but there isnt.