0

Discussion topic: Apps don't load on phone

Reply
This message was authored by Juliannn This message was authored by: Juliannn

Apps don't load on phone

Recently had fibre.   All tests on app are good but a lot of apps on my phones won't load.  It's as thought the wi fi is slow but the tests show it's not ??  Tried re booting it.  No Joy. Any advice welcome.  

 


Moderator note: Changed title to reflect topic more.

Reply

All Replies

This message was authored by Highlinder This message was authored by: Highlinder

Re: Xx

Posted by a Superuser, not a Sky employee. Find out more

@Juliannn  Are you just new to Sky?



If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
This message was authored by jamesn123 This message was authored by: jamesn123

Re: Xx

Posted by a Superuser, not a Sky employee. Find out more

@Juliannn 

That sounds like a Sky Shield issue to me, have you tried disabling it?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Juliannn
Topic Author
This message was authored by Juliannn This message was authored by: Juliannn

Re: Apps don't load on phone

I am not new to sky. This problem has only come about since I've had fibre.   I'm having to use 4g which is quicker. 

This message was authored by Highlinder This message was authored by: Highlinder

Re: Apps don't load on phone

Posted by a Superuser, not a Sky employee. Find out more

@Juliannn  I would check Sky broadband sheild to make sure it has not re-set to the default of PG13.



If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Juliannn
Topic Author
This message was authored by Juliannn This message was authored by: Juliannn

Re: Apps don't load on phone

Seems to work better with broadband shield disabled.   But I need to have it on to protect what my children can watch ?? 

This message was authored by Highlinder This message was authored by: Highlinder

Re: Apps don't load on phone

Posted by a Superuser, not a Sky employee. Find out more

@Juliannn  Have you tried all of the settings to see if one of them stick and still does what it is supposed to do.



If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion