Appointment for fibre broadband but i need to cancel and reschedule

[Henry36]

I have an appointment on 1/4/25 for my fibre broadband to be installed but I need to cancel this appointment as I have a hopsital appointment on that date. I have tried every way to cancel this appointment but no one is helping me. I have been through to so many departmenst but they keep saying no one can help. I also tried on the sky website and put the new date in but it would not let me continue with the next part this is so frustrating. How do I cancel this appointmnet? I don't want to be charged £25 but no one is helping me. Thanks so much in advance.

[GD1]

@Henry36  You may be able to cancel or reschedule online thorough your order tracker https://www.sky.com/ordertracking

As this is a customer helps customer community we can't access your account or amend any dates, I'm not sure why the CSA's can't help as they should be able to.

[Chrisee]

@Henry36 I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Henry36 an invite to chat.