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Discussion topic: Apple products won’t connect to WiFi

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This message was authored by DiJo1 This message was authored by: DiJo1

Apple products won’t connect to WiFi

For no reason at all , my new iPad and 2 iPhones  have lost WiFi connection. I am getting a repeated 'incorrect password for "SKYYXXXXX" when i try to join on all the Apple devices.

 

I know I'm typing the correct password in as I have many other devices connected without any issues. I have never changed the password or anything.   

 

I have no problems connecting either my iPad or iPhone to my neighbours wifi, or a personal hot spot so I know it's not the devices that are the issue. 

 

I have powered down the router and both devices. Still no luck.

 

I have forgotten networks and tried to rejoin.

 

 

Nothing so far has worked  - any ideas would be apprecaited please.

 

Many thanks!

 

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This message was authored by TomThumb5ive This message was authored by: TomThumb5ive

Re: Apple products won’t connect to WiFi

@DiJo1  If your running the router without having made many / any changes?

your best option if you still can't get devices to connect to your wifi is to factory reset the router.

 

Either from within the router admin page

or

hold the reset button for at least 20 seconds, any shorter & there's a chance the router will just reboot.

 

wifi password will then be as per sticker printed on the bottom of the router.

 

Do let  the forum know how you get on or if you need further help 👌

 

Tom...

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This message was authored by Buteman This message was authored by: Buteman

Re: Apple products won’t connect to WiFi

Hi @ DiJo1. did you ever get this problem fixed as I have the same problem.

This message was authored by Chrisee This message was authored by: Chrisee

Re: Apple products won’t connect to WiFi

Posted by a Superuser, not a Sky employee. Find out more

@Buteman usually this routine works with my ios devices. First tell the device to forget the connection then power down the device - methods differe but on most iphones hold in the power switch until the option appears - then restart and add the connection from scratch. The issue happens when the password field gets scambled and needs to be cleared before the correct value is accepted.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by Buteman This message was authored by: Buteman

Re: Apple products won’t connect to WiFi

@Chrisee. Hi I think I have tried that one. But will try again to see if it makes anydifference.

Cheers.

This message was authored by Buteman This message was authored by: Buteman

Re: Apple products won’t connect to WiFi

@Chrisee.Hi tried that no luck with it as I still have the same problems. Cheers

This message was authored by RichardZM This message was authored by: RichardZM

Re: Apple products won’t connect to WiFi

After trying hard set of IPhone and switching wi go off and back on I reset the router. At first this caused issues with all devices including my laptop but after a while everything re connected including the IPhones so seems to be the answer. 

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