Apple products not connecting to the hub

[Picnicspotlover]

So I've just taken a mobile contract with sky. It's been fine for the first 4 or 5 days but last night it's lost connection to the hub and won't reconnect. I've tried turning everything off and on. Forgetting network and starting again. Changing auto settings to manual in the router set up. Doing things and turning off between steps but nothing works. 

ipad is ok, to is ok, everything is ok except my phone. It says it's on 5G but that won't let me do anything web based either with the Wi-Fi on or off. It's driving me nuts. Can anyone help please?

[caesarome]

What happens if you turn mobile data off in your iPhone as it should then connect to your hub by Wi-Fi.

[Picnicspotlover]

Not much difference 😞

[Chrisee]

@Picnicspotlover bring your ipad close to your phonecwhen you try and connect you should be prompted on the iPad tomshare the connection details - saves no end of time.

[Picnicspotlover]

Actually a few things seem to be working but it's going to be very annoying if I have to keep switching data on and off

[Chrisee]

@Picnicspotlover tell ios to auto-join the connection which should mean the phone will connect automatically. We have multiole ios devices and have no issues with Sky hubs.

[Picnicspotlover]

Everything is right next to each other. iPad is fine

[Picnicspotlover]

I've tried it auto and manual. I've always had apple products and never had an issue before

[Picnicspotlover]

It's still the same pretty much. I can get snippets of things working but it's very patchy

[Picnicspotlover]

I've just tried reset network settings. As long as I turn mobile data off it's better than it was. It's a definite step forward

[Andrew+in+CM6]

This was a major problem for sky a couple of years ago with all apple products and i have the same issues now (probably a poor software update) I now turn wifi off and on again and its ok. The issues previously where down to moving round the house and picking up WiFi from different Q Nodes and the apple device still trying to connect to the one it was orignally connected too which had a weak signal hence not much happening.

[Picnicspotlover]

Ok, I've found the root cause of the issue!  It was a vpn I had. It wasn't connecting but I hadn't thought it would cause an issue as I've had it for a couple of years. Deleted that and suddenly my phone works!  To anyone else that is having issues with iOS devices, start there