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Discussion topic: Apple TV library items won’t load via Fire stick

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This message was authored by SkyBB2023 This message was authored by: SkyBB2023

Apple TV library items won’t load via Fire stick

Having trouble using Apple TV via Amazon fire stick. Everything works except for Apple library items that I've purchased.

 

I have successfully downloaded the Apple TV app through the fire stick set up. I’ve logged in fine.

 

I have an apple subscription. The Apple TV shows will play. No problem there.

 

I have previously purchased several movies through apple. These are displaying in my tv library and I can watch them on my iPad fine.

 

they also display in the firestick, Apple TV library but none of them load when I try to watch them.

 

the error message says… 'video unavailable. There is a problem loading this video. If this continues, please check your internet connection'..

 

hence now asking the question here.  Is there a sky/apple compatibility issue?

 

my connection is fine for everything else...

 

any suggestions gratefully received... 

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This message was authored by mae-3 This message was authored by: mae-3

Re: Apple TV library items won’t load via Fire stick

@SkyBB2023 

 

Most Apple films are in UHD Dolby Vision when viewed on a TV that supports that format and with this, you'll need a broadband connection and wifi system that support speeds in excess of 35Mbps.

 

Can you confirm the broadband connection supports these speeds by looking at the router stats or posting a set to the forum, a post is at the top of the forum that explains how to post the router stats to the forum.

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Zen internet on G.fast (250Mbps down, 50Mbps up). SAT> IP (Apple 4K 2nd gen TV to LG C1 OLED UHD TV/Dolby Atmos Denon AVR, DacMagic Plus for Hi-Res audio), hosting own blog/forum (cluster), OPNsense & Zenarmor L4/L7 NGFW & DPI IDS/IPS, Asus ET12 Pro Tri-Band wifi, Linux, Gamer: Xbox Series X/i7 laptop, round-robin DNS over HTTPS, non-proprietary VoIP HD AMR-WB (G.722.2) and more... Beta tester Apple iOS/watchOS/tvOS/iPadOS/macOS.
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