14 Jan 2023 09:32 AM
Having trouble using Apple TV via Amazon fire stick. Everything works except for Apple library items that I've purchased.
I have successfully downloaded the Apple TV app through the fire stick set up. I’ve logged in fine.
I have an apple subscription. The Apple TV shows will play. No problem there.
I have previously purchased several movies through apple. These are displaying in my tv library and I can watch them on my iPad fine.
they also display in the firestick, Apple TV library but none of them load when I try to watch them.
the error message says… 'video unavailable. There is a problem loading this video. If this continues, please check your internet connection'..
hence now asking the question here. Is there a sky/apple compatibility issue?
my connection is fine for everything else...
any suggestions gratefully received...
14 Jan 2023 02:11 PM
Most Apple films are in UHD Dolby Vision when viewed on a TV that supports that format and with this, you'll need a broadband connection and wifi system that support speeds in excess of 35Mbps.
Can you confirm the broadband connection supports these speeds by looking at the router stats or posting a set to the forum, a post is at the top of the forum that explains how to post the router stats to the forum.
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