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Discussion topic: App timing out as it takes too long to connect,

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Rodger1
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App timing out as it takes too long to connect,

‎27 Apr 2024 11:13 AM

On one app on the PC, it takes too long to connect via wifi, so much so, that the app times out. My iPhone12 and iPad are ok but can be slow to connect and navigate around, spooling for a relatively long time compared to BT broad band I had up until Wednesday 24th April.

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Chrisee
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Re: App timing out as it takes too long to connect,

‎27 Apr 2024 11:23 AM

Posted by a Superuser, not a Sky employee. Find out more

@Rodger1 what is the app thst is giving issue? If you have a new connection you may want to check that Sky's Broadband Shield settings are correct log into the My Sky app or website and find Priducr options and the account holder can change the setting which defaukts to 13 which can cause issues with some apps.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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Chrisee
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Superuser
This message was authored by Chrisee This message was authored by: Chrisee Answer

Re: App timing out as it takes too long to connect,

‎27 Apr 2024 11:23 AM

Posted by a Superuser, not a Sky employee. Find out more

@Rodger1 what is the app thst is giving issue? If you have a new connection you may want to check that Sky's Broadband Shield settings are correct log into the My Sky app or website and find Priducr options and the account holder can change the setting which defaukts to 13 which can cause issues with some apps.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Rodger1
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Re: App timing out as it takes too long to connect,

‎27 Apr 2024 12:32 PM

Hi,  Chrissee  Many thanks, seems to have sorted the issue. Grateful for that, thanks again.

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