App says broadband is fine, WiFi is connected but no internet

[BenjaminC94]

Router just randomly stopped in the middle of the night, I reset it thrice, it did nothing. I've checked the Sky app and it says everything should be working normally. The router comes up on devices, but goes to the 'no internet' troubleshoot page. I've checked all connections from the fibre box, everything is absolutely fine.

[Rain76x]

Mine is the same no Internet but Sky says everything is fine !

[Valenfor]

Yup exactly the same - dropped suddenly and now sat slowly flashing green light - service says no issues - must be outtage or perhaps a DDos ?

[Notanota]

same!!! Tried all the usual as we've a techie in the house but nothing! Bot is useless. Says no secure connection.....

[Rain76x]

I just tried this 

https://downdetector.co.uk/

Say it all !!

[ACR62]

Same

Went down around 1am but Sky tests say everything is fine and no issues! 

[Tel841]

I have the same issue.  sky website says everything is working fine.  Internet light is not on.  

[Daniel0210]

I don't think essential maintenance would be done on a Sunday night which would be a likely cause between midnight and 7am on other nights. 

Even if you’ve already tried it use this link to check to see if there are any broadband issues or outages nearby ~ (it doesn’t necessarily disclose a problem immediately and it can take an hour+ to update so perhaps try it again later).
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Working from home; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Bad weather; Adverse weather can also impact your broadband.

[Tel841]

It came back on about an hour later