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Discussion topic: Anyone having issue with sky broadband dropping frequently?

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This message was authored by: Sims01

Message posted on ‎25 May 2024 06:37 PM

Anyone having issue with sky broadband dropping frequently?

Internet has been dropping on/off all week

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This message was authored by: GD1

Message posted on ‎25 May 2024 06:47 PM

Re: Anyone having issue with sky broadband dropping frequently?

Posted by a Superuser, not a Sky employee. Find out more

@Sims01   Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Caroline80

Message posted on ‎25 May 2024 10:40 PM

Re: Anyone having issue with sky broadband dropping frequently?

Its constantly happening. Ive been calling up over almost a year with various resets and engineers out and still doing it. Usually every night getting. Hope you have more luck fixing it

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