Any way to tell if sky use openreach or cityfibre

[Batch]

Haha, why did I read that!  When I look at the offer while logged in  it is giving near symmetrical speed too, full fiber 500 for £27 a month.

If I'm not logged in it's £32 asymmetrical

I'm guessing it is looking at it as a new install with CF while logged in, and OR when not.

[JimM1]

@Batch @Deb3000 So just logged onto sky.com, tried for the upgrade, as i DO NOT have CF anywhere near only OR FF, then offer is straight none symmetrical speed offered. 

One has to assume but may not be the correct assumption that logged in is the offer, but who knows, time to call sky and find out!!

[JimM1]

@Batch You may be able to see in your confirmed order with sky, short turn around mine ended up 5 day's swap from EE back to Sky straight FF changeover, was 14 day's but unconfirmed until Sky and OR conferred with each other. Advised then by e-mail off the activation date and later you are now activated, hub was rushed out and got it one day before the changeover, went smooth and with zero issues!

[TimmyBGood]

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@Batch wrote:

When I look at the offer while logged in  it is giving near symmetrical speed too

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Sky and similar national ISPs cannot deliver anything like symmetrical service over Openreach infrastructure because that's not something which BT Wholesale offers to ISPs for retail on domestic tariffs (so artificially inflating the market for business 'leased line' broadband, but that's another story)

[Deb3000]

@Batch  I would suspect the difference is because Sky have not fully updated their systems to accommodate City Fibre yet and the one web page is still using OR only.

Personally, I'd sooner have OR infrastructure, so that may be a deal breaker rather than a maker.  Anyone know if you get the option to choose?

[Deb3000]

Just an update that people might find interesting:

I couldn’t find an email address for Sales, (seems a bit strange), but I rather cheekily emailed Complaints and asked them to pass it to Sales.  Prospective new customer in the offing and all that.

Anyway, just had a reply back saying that when you put an order in for Full Fibre an automated process decides whether you get CityFibre or Openreach and they are unable to change it.

So, it appears the computer says maybe!  Very strange.

[Chrisee]

@Deb3000 Sky do not use email for sales or support hence the lack of addresses either call or use the online tools.

In practice Sky tell us that where a property has both a potential City Fibre and an Openreach fibre connection customers will be provisioned using City Fibre without an option to switch. This is all pretty new as Sky over City Fibre sales only became  available in late May/June

[Batch]

Thanks for the updates. 

What a shame. Guess I'll avoid sky and recontract elsewhere.

Given price and symmetric speeds the offer was cityfibre. Ah well.

[Deb3000]

@Chrisee   Thanks for that Chrisee.

Yes, that tallies with my own assessment.  As somebody pointed out, the symmetrical speeds quoted point to CF.  Disappointing that the customer can’t choose, though.  No doubt cost driven, but naïve on Sky’s part, as I suspect some customers will want OR to retain maximum flexibility for the future and that will lose them potential new customers.  About time OR had some competition, however.

[Chrisee]

@Deb3000 not really an issue as Openreach will always install a line if an ISP places an order in the future. More and more isps are offering City Fibre and as the smaller altnets continue to run out of cash CF and Hyperoptic are well placed to buy up smaller networks. 

There are advantages with CF including the synchronous upload speeds useful for the few thst need them and potentially faster speeds up to 2.5Gb/s which I expect Sky will offer as and when they have a hub that can handle the hugher speeds.

[Deb3000]

Perfectly true but have they stopped to think that a lot of people will bulk at having two ONT's installed.  I still think a lot of people will be inclined to stick with OR for the time being purely because they don't want more holes in the building & boxes on the wall.

[Batch]

Exactly that, plus CF wanted to dig up half the shared road last time so not just the box.

In fact CF were pretty poor compared to the experience I got with OR all round. They had me chasing neighbours for permission rather than doing it themselves, then when they came back the agreed work changed from a small bit across the road to a large amount up the drive. 

Doubt sky monitor these threads much, but something to consider

[Deb3000]

Update:  Interesting online chat with Sky last night.  Upshot was that you can pick between CF and OR.

When I said “That contradicts what I was told a few weeks ago.  Has the policy changed or are you guessing?” I got the response “Yes! The policy has changed.”  Apparently, you have to phone to clarify the order though.

[TimmyBGood]

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@Deb3000 wrote:

Upshot was that you can pick between CF and OR.

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For speeds up to gigabit, perhaps.  The newly announced 2.5Gbps and 5Gbps bands can only be delivered over CityFibre infrastructure.

It's also worth noting that CityFibre circuits in all speeds are far closer to being symmetrical than anything Openreach offers on a domestic service.

[Deb3000]

Ah, but the way ISP’s are milking existing customers means that the time has come to flip-flop between providers every two years.

I’m actually a BT customer at the moment and left Sky nine years ago because they were getting too greedy.  BT prices have now moved beyond expensive and into the territory of downright insulting!   I am thinking of coming back to Sky but I am also positioning to move easily again in two years’ time, (if necessary – take the hint Sky), and certainly at this time, OR infrastructure will provide maximum flexibility.

Your comments are very true, however, and much appreciated.

Edit: Actually, I've just noticed your on Halo 3+, so you'd know exactly what I mean.