Another One Only Getting Half Throughput

[ewilliams88]

I've seen mutliple posts on here by customers only getting half their throughput.

I've been expirencing this problem for about 3 weeks now. I have Ultrafast (G.fast) 145Mbps down / 27Mbps up. But I'm only getting about 70Mbps down. Upload speeds are generally fine.

What's the best course of action to resolve this? I really would like to avoid wasting the time that others have, on the phone to Sky, replacing routers, having engineers visit.

[Greenfingers001]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147  

[Lisa-P1987]

Update - Spoken to ewilliams88, the customer resolved the issue themselves 🙂

[TechmanagerMal]

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@Lisa-P1987 wrote:

Update - Spoken to ewilliams88, the customer resolved the issue themselves 🙂

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• Do we know how?