An openreach engineer knocked off our broadband. Sky couldn't care less

[BethP]

So last week an Openreach engineer knocked off our broadband whilst working on a neighbours property. 

Sky eventually got Openreach to fix the initial issue but this opened another issue that requires a Sky engineer.

After speaking to one of the call handlers we were told that we were being put on a priority 24 hour response, they then booked us in for an engineer visit to "investigate". The appointment was booked for 4 days time! 

I was told that a manager was going to call me to discuss but that was days ago, and I am still waiting. 

As they keep saying I am a "loyal customer" and it was Sky who inadvertently broke my internet you would expect them to bend over backwards to fix the issue immediately, sadly if you are not a brand new customer they don't seem to care. 

[jamesn123]

@BethP 

For starters I am not sure how it was Sky who 'broke' your internet in the first place when you said that it was Openreach at your neighbours property? Keep in mind Sky have no control over what Openreach does nor do they have control over Openreach availability in your area which is likely why your appointment was booked for 4 days time. 

It is unfortunate that your connection suffered due to a mistake of an Openreach engineer but you cant blame Sky for this or for them not being able to book Openreach within 24hrs, it just doesnt happen with Openreach unfortunately. If your connection has been down for more than 2 consecutive working days at any point then you'll be entitled to the automatic compensation. https://www.sky.com/help/articles/auto-compensation