An engineer came out fitted a new internet cable yesterday but my internet is now not working?

[Katie1290]

I had an engineer out yesterday to fit shy broadband ultra fast. He fitted a new cable. In the post I just received a wire as well wich he plugged in. But now my internet is not working 

[Mr+Flibbles+86]

Hi there @Katie1290 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Katie1290 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.