Amber light on Internet.. no connection yet all checks give green ticks!!

[lepter]

My Internet has gone down. Amber light on router. Service checker gives green ticks and WiFi help shows no issues yet I have no Internet connection.    Looks like others are having same issue. 

Whats going on??

[caesarome]

@lepter 

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

[lepter]

I've done both repeatedly and all results are green ticked showing no issues. I've gone through the diagnostic and that shows all is OK. I still have no internet connection. 

Will wait to see if it rectifies itself over the weekend and if not, ring sky on Monday.

[lepter]

It righted itself. Green light just came on.  Very weird but it's working now.