Am I getting a new hub, yes or no ?!?

[DavidFFC]

 

 

 

  

 

Hi

Last week I upgraded  from essential broadband to superfast. When ordering it said that we would get a new hub today on Tuesday August 9th. Our expected activation date was first the 11th, but is now this Friday August 12th.

But since the moment I ordered Superfast there is no more mention that I am getting a new hub. Under "my orders" there is only the activation date mentioned. The router we currently have is probably about 7 years old (I think). I attached photographs of the current hub and order details. 

Can anyone advise? Will I get a new hub or not ?!? Why is it not mentioned anymore? What if there is supposed to be a new one but it hasn't been sent? Will my old hub still work with superfast after the activation went through or are we going to be cut off the internet?!?
Thanks  in advance

[Skull+Treaty]

@DavidFFC 

The Hub you have will work with a Superfast connection via FTTC. It is an old one though and you should really get a new one. The Sky Q Hub is still a valid Hub and being sent out; if you have internet calls as part of your Superfast package you should be sent the later still Sky Broadband Hub. 

[DavidFFC]

Thanks for the answer. What does " you should really get a new one" mean? How ? Clearly Sky isn't offering me a new one suddenly. 

I haven't ordered Internet calls. 

So what does this mean now? I am not being delivered a new hub and on my activation date my broadband speed will just increase through the old hub? So I don't need to set up anything?

I have to say I'm quite annoyed about the confusing communication with Sky. Why give me a date for the delivery of a new hub just to tell me (the moment after I click on "order")  that i won't be getting one after all? 

[DavidFFC]

Sorry but I still don't know if I should be expecting a new hub or not ?! 

[TimmyBGood · Accepted solution]

@DavidFFC 

We can't tell you: only Sky can do that.

As advised, that model Hub will function for VDSL and is technically still in-support (receiving firmware updates), but it is only single-band 802.11g and so pretty obsolete by any current hardware standard.

[DavidFFC]

Thank you. How can I contact Sky directly concerning current orders / broadband questions ? 

[Skull+Treaty]

@DavidFFC 

Dial 150 from your Sky landline or Sky Mobile or 0333-759-1583 from any other phone, if you're in ROI, the number is 08-18-50-019-2.
When calling, ignore the message at the beginning and stay on the phone as long as you can. If the system sends a text message and asks you to hang up, don't.
If asked for the reason of the call, just say speak to advisor or cancel, nothing else. Finally you should be put in the queue for an advisor.