Already lost all connection hours after the Openreach fiber optic installation!.@Skycustomerservices

[Zisil]

@Skycustomerservices

Hours after new installation following my update, and now we don't even have internet anymore.

[Chrisee · Accepted solution]

@Zisil it looks kike the weld joining the fibre from the ONT to the external fibre may have failed. This occasionally happens . You need to report the failure to Sky so thetcan get an engineer out to repair the line,

To make contact with Sky easy I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.