All wired up but no new hub

[Tallywhy]

Hi can anyone please help?

Got my new Sky Glass tv back in November and was advised broadband would be switched on 5th Dec, then changed to 5th Jan, then 5th Feb. 
New outside wiring was completed pre Christmas, and I still was able to use my existing Virgin broadband.

Contract guys came in house yesterday and took out Virgin wiring and replaced it all with Sky . Unfortunately that meant no broadband , so no Tv / WiFi, limited access on my phone.

I phoned Sky and they said this will not happen until 5th Feb ! A whole month of no access. They actually said ai should contact virgin and ask them to supply a dongle ???

Very cheeky.

can anyone advise what I do next??

[Chrisee]

@Tallywhy Inthink you need to raise this  with Sky as the engineers had no business taking out Virgin''s wiring unless youbasked them to do so. Iam escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

[TimmyBGood]

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@Tallywhy wrote:

Contract guys came in house yesterday and took out Virgin wiring and replaced it all with Sky . 

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As @Chrisee indicates, that shouldn't have happened.  Also note that only their own branded Hub (and a loose ethernet patch lead between it and the ONT) is 'Sky', not any installed internal or external optical cabling, the external CSP enclosure or the internal ONT ('fibre modem') : that all belongs to Openreach in the UK or their equivalent in RoI.

[Tom-W19]

Thanks for escalating. We've sent an invite to @Tallywhy.