Discussion topic: All lights on but no internet connection
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Message posted on 14 Sep 2025 11:05 PM
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All lights on but no internet connection
No internet at all
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Message posted on 15 Sep 2025 12:15 AM
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Re: No internet
Same here - all devices are showing as connected, but aren't.
4 green lights on the sky hub, but no service.
Message posted on 15 Sep 2025 02:13 AM
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Re: All lights on but no internet connection
@Eddie+f Your 3 other posts you created have been removed, creating multiple posts for the same issue won't get the service restored.
First thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker
If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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