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Discussion topic: Alexa Echo movement notifications from Ring Cameras

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This message was authored by: Douglas+Urwin

Alexa Echo movement notifications from Ring Cameras

Since changing to Sky Full Fibre Broadband, and installing a new Hub, my Ring Cameras no longer give movement notifications through my series of Echo products throughout the house? I can request and view video on my Echo Show Unit, but nothing advises of movement or persons in garden or at front door. If I change back to old BT copper connections and old router they all work as previously? I have spoken to a Sky Expert but I think all they do is search on the Community Forums and were therefore no help. Has anyone had issues with Ring Camera / Alexa / Echo compatibility?

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This message was authored by: Chrisee

Re: Alexa Echo movement notifications from Ring Cameras

Posted by a Superuser, not a Sky employee. Find out more

@Douglas+Urwin I would redo the set up prices as I suspect your Echo has not "discovered" the ring devices on the new network see https://ring.com/support/articles/ms6ai/Connecting-Amazon-Alexa-Enabled-Devices-Ring-Devices?srsltid...

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: Douglas+Urwin

Re: Alexa Echo movement notifications from Ring Cameras

Hi, thanks for the reply. I had tried this but it only sets up chimes as a notification of someone / something activating the cameras. I had previously had Alexa voice notifications but now nothing. The cameras all work but it is as if my new set up has no comms option? As an aside, which may or may not be significant,  my phone attached to new Fibre setup will accept calls, but it will allow us to make calls. Waiting for solution from Sky and City Fibre

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This message was authored by: Douglas+Urwin

Re: Alexa Echo movement notifications from Ring Cameras

Should say will not let us accept calls

This message was authored by: JimM1

Re: Alexa Echo movement notifications from Ring Cameras

@Douglas+Urwin Estimated 24-48 hrs to let and get the digital phone service side all gelled together, much routing and networks all getting tied in. After that it's a get on to sky and get the Voice side all sorted out, so don't wait forever on that! First though on the sky/city fibre side posting issues so not much experience Forum wise!

Would also be real nice if you said now which sky Hub you have got installed!

 

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

 

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This message was authored by: Douglas+Urwin

Re: Alexa Echo movement notifications from Ring Cameras

New Sky Hub is model SR203

This message was authored by: JimM1

Re: Alexa Echo movement notifications from Ring Cameras

@Douglas+Urwin That's a good old dependable rock steady hub!

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