After open reach outage week on broadband now nothing connecting to WiFi or constantly dropping

[sweetlips9]

We had a major outage on 3/7 for hours and again 5/7 where open reach reported it was down as major issue. After a day everyone in area came back on however since the 5/7 my WiFi speed dropped from 26.3 to 2!! 

I can't even get WiFi on my phone

Q box if you watch in setting flickers on and off connecting to internet 

lap top connects then seconds later no wifi

whatd point of a speed of 2??

router got 3 green lights on constant but have reset it numerous times just in case

service checker tell me there a issue.. fancy that

sick of it and then as I've checked status you get a automated email saying you can leave for free as failed promised speed.. can't even connect metal e failed speed 

it's like since the local outage something been turned off

[sweetlips9]

 

[Chrisee]

@sweetlips9 You need to talk to Sky so I gave escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Where that email is sent it means that Openreach have told Sky they cannot achieve the minimum guaranteed speed for your line. This seems far more common an issue presumably as Openreach have annonced the evetual switch from copper to full fibre and are less willing to dosignificant work on the copper lines. However it is clear something did happen to your line as the history shows. The escalation team can hopefully find out more for you.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @sweetlips9 to chat.

[ChrisTurton]

After 2, nearly 3 weeks of broadband off then on then off over and over sky tell me I need a new router.

Then they tell me I don't.

Then they send an engineer who 'found the fault' 30 minutes after he'd gone, its faulty again.

Called again, this time they blamed the connection outside my house.

Bow I've had a text stating they found the fault.

Aha, no they haven't, it's off again.

what a diabolical state of service especially when essential for working from home. 

[SKY1992bf]

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@ChrisTurton wrote:

After 2, nearly 3 weeks of broadband off then on then off over and over sky tell me I need a new router.

Then they tell me I don't.

Then they send an engineer who 'found the fault' 30 minutes after he'd gone, its faulty again.

Called again, this time they blamed the connection outside my house.

Bow I've had a text stating they found the fault.

Aha, no they haven't, it's off again.

what a diabolical state of service especially when essential for working from home. 

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@ChrisTurton  I'll observe that sky broadband is a residential service for domestic use only not business related activities 

you would need the appropriate business account which has a different sla for essential work activities 

[Chrisee]

@ChrisTurton it can be frustrating both for the customer and the engineer when an intermittent fault causes loss of service then disapears so all they can do is replace bits which might be the cause until the fault goes away.

It is not incomptence as for example if the issue is a burst of electrical interference that happens occasionally the line will test normally when it isnt present. It is worth asking your neighbours if they are having the same issue as if they raise the issue with their ISPs which might get Openreach to try to find the cause however if it is found there is no guarantee the issue can be solved.