0

Discussion topic: After getting Sky superfast broadband, bedrooms in my home are not receiving a signal

Reply
Avatar for Tom64
Level 0 icon
What's this?
This message was authored by: Tom64

Message posted on ‎29 Apr 2024 01:46 PM

After getting Sky superfast broadband, bedrooms in my home are not receiving a signal

After getting broadband upgraded, bedrooms in my home are not receiving a signal

Report post
Post 1 of 3
353 Views
0 Likes
Reply
Reply

All Replies

Avatar for cookiemonsteruk
Level 16 icon
What's this?
Superuser
This message was authored by: cookiemonsteruk

Message posted on ‎29 Apr 2024 01:54 PM

Re: After getting Sky superfast broadband, bedrooms in my home are not receiving a signal

Posted by a Superuser, not a Sky employee. Find out more

@Tom64 

 

Did they send out a new router?

Do you have sky booster/mesh boxes?

Did you upgrade sky q to sky glass stream at the same time ?

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Report post
Post 2 of 3
344 Views
0 Likes
Reply
Avatar for TimmyBGood
Level 16 icon
What's this?
Superuser
This message was authored by: TimmyBGood

Message posted on ‎29 Apr 2024 02:04 PM

Re: After getting Sky superfast broadband, bedrooms in my home are not receiving a signal

Posted by a Superuser, not a Sky employee. Find out more

@Tom64 

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Report post
Post 3 of 3
338 Views
0 Likes
Reply
Reply