After connecting my mini box it works for 3-4 minutes then stops

[Stramash]

Both boxes are on the same internet 

the one nteediate sky boxes are working 

every time I set up it works for a few minutes and stops 

[Stramash]

I want to speak

to someone please

[Paul+Mease]

Hi, did you get an answer to this have exactly the same issue after changing broadband providers