Address change unable to connect to internet

[Joy19]

• Hello everyone. Please who can explain what could possibly be going wrong with my broad band and sky Tv. I recently changed my address and notice that I could not connect with the internet again. Have tried calling sky lines and contact number but all prove abortive sent a lot of email no response. Can someone help me out please. Thanks 

[Daniel0210]

@Joy19 

Did you arrange a Home Move by contacting Sky? By the way, Sky don't use email as a general method of communication so that's why you haven't received a response. 

You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

[TimmyBGood]

@Joy19 

Internet service doesn't follow an ISP router around the national cabled network: it has to be specifically provisioned at the address.  As @Daniel0210 indicates, if you didn't book a Home Move in advance then you won't be able to get online at the moment: you'll need to call Sky and then, unfortunately, wait for at least a couple of weeks (there's a 10 working day minimum lead time)

[Joy19]

Thank you everyone for your response. Am able to change the address and was notify that a new broadband hub would be delieved to the new address and get activated on the 20th of June. However am yet to see the claim new hub which was said it has been delivered to my current address. This sky people are so difficult to reach