Activation “in Progress” for 2 days

[ElephantQuiz]

Our broadband was due to be activated on the 9th but it still says it's in progress. 
Any ideas how long activation can take or how to get it up and running? 

[Lisa-P1987]

Hi there ElephantQuiz, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Mr+Flibbles+86]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[BatCatSat]

Hello,

Please can you re-escalate this to the chat team so that I can speak to someone on live chat? I have a note in my MySky App that there is action required for my broadband activation and that Sky need to speak to me but does not give a link to speak to you. 

[Skull+Treaty]

I've re-escalated your post via the community chat.

This link shows how it works.

Keep an eye out for an invite/ blue chat bubble. When the bubble appears you'll have 48 hours to respond or it will be automatically closed.

Note: Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Lisa-P1987]

Thank you for escalating this. We have sent BatCatSat an invite to chat 🙂 
 

[Lisa-P1987]

Update – We are still looking to help you BatCatSat. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂