Activation date

[TimmyBGood]

@J4M3S 

Unfortunately one suspicion would be that while Openreach is attempting north of 80,000 new FTTP installations every week to meet the national rollout target, resource allocation on the legacy copper network is dwindling.

[J4M3S]

I guess,

looks like I have no internet over Christmas. 
not even like I can get a mobile data dongle as I have no signal in my area. 

thanks Sky & Openreach. 

[J4M3S]

Should I cancel my order and go with Virgin? The next update I'm due to get with Sky is the 17/12. This is only an update so no guarantee. Do Virgin use Openreach? Or do they have separate lines? 

im just worried that I cancel my order and will have to start from scratch. (Initial activation date was the 26/11)

[TimmyBGood]

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@J4M3S wrote:

Do Virgin use Openreach? Or do they have separate lines? 

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Virgin has always owned, managed and installed its own private cabling (historically coaxial cable, now fibre-optic) : that's why it doesn't have national coverage.

Placing an order with Virgin would be entirely separate to any ongoing Openreach issue.  If there's already a Virgin connection point within your property then that should be quick to enable, otherwise you'd be looking at more trenching.

[J4M3S]

There is no Virgin media socket In the house but outside my garden there is a Virgin media manhole on the ground (assuming it's to do with cabling)

could I potentially place an order with Virgin and cancel whichever broadband is not installed first? 

[jamesn123]

@J4M3S 
IMO you should order Virgin, you can always cancel the Sky order after Virgin is installed.

[J4M3S]

Thanks, would I still get the compensation for time wastage or would i lose if I cancel? 

[jamesn123]

@J4M3S 

I think if you cancel you lose the compensation

[J4M3S]

New update. 

I got told that Duct work as needed and should be completed by the 14th December. Would this duct work be done around by my property? As I didn't see no openreach vans all day? Or could this be else where?

[J4M3S]

New update and surprise, surprise 

next update is the 30th December. This is honestly shambolic. No internet over Christmas. I was told I have to buy the dongle myself also. 

Can I complain to Ofcom? Lack of updates is crazy. The fact I have to chase as well. 

Frustrated is a understatement. I knew I should have just gone with Virgin 

[J4M3S]

So just had an update from Sky which is exactly the same as my first update and that casing is needed to be laid from the telephone exchange to my property and the. Further work needed after. This update was on the 29/11 and now the exact same update today. So basically they are saying we've made no progress. 

how long does casing work take roughly? I've read it's most likely months. My case has been escalated (which I know means nothing, it's just pacify talk) 

[TimmyBGood]

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@J4M3S wrote:

how long does casing work take roughly? I've read it's most likely months. 

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Depends on so many factors it's impossible to say.  Realistically at this time of year, digging is pretty unpleasant, and personnel shortages are going to be worse than usual.

[J4M3S]

So to my surprise and openreach engineer came out today and was asking if someone came out to do a soft did. I replied, yes on the 2nd of December but could not leave it exposed for more than 4 days. 

he was very friendly and stated that he needed the ground to be dug up again, (annoyingly) to complete the work and said it would be done in between Christmas and new year (I doubt it highly that it'll be done) he said he didn't know anything about the casing, so I am assuming that the casing message I've been getting is just a generic message they send out? 

[TimmyBGood]

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@J4M3S wrote:

I am assuming that the casing message I've been getting is just a generic message they send out? 

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I think that's probably correct, yes.