Activation date is moved to Tuesday the 4th

[Sunny23]

Activation date is moved to Tuesday the 4th

I placed the order on the 24th Jan 2025 and it said the activation date was 31st but now in my account it says 4th.

however I request you to prepond the activation date to 29th jan 2025 please, as my wife is relying on the Internet to do work from home.

Could you please dispatch the device to the other address please 

 Sundeep

[Daniel0210]

@Sunny23 

What have you ordered because it won't be Sky+ (where you originally posted)?

Equipment is only dispatched to the address where the account is held. 

If you've ordered broadband there is a lead in time of at least 2 weeks and no activation (or subsequent repair) will be influenced by someone at the address working from home. 

[Sunny23]

I'm moving to the new house on the 29th of this month however the dispatch date is 29th aswel but I'm afraid I will be busy with moving things and none will be able to collect it from my address associated to the account.

[Daniel0210]

@Sunny23 
If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services on here.

[Sunny23]

I have ordered sky broadband service and not sky + however upon signing up I have noticed the equipment delivery date was 29th and activation was 31st of this month that's the main reason we signed up with sky.

Currently With virgin media because they can't schedule an engineer before the 30th Jan 2025 we had to cancel and sign up with you guys.

My wife works from home and need Internet services without interruption that's why we are disconnecting virgin media on 30th and having sky activated on 31st

[caesarome]

If you have been give the 4th February then it will be the earliest an engineer is available to connect you to the Sky network, you could try calling to see if you can get an earlier date but you might not be able to.

[Sunny23]

I don't need an engineer in that house sky setup is already available in my new house all I need to to plug in my router to start using.

[caesarome]

@Sunny23 

You need an engineer to go into your local exchange and connect you to the Sky network.

[Sunny23]

This is ridiculous I spoke to sky yesterday regarding my activation date moved to 4th Feb they say they don't have manpower in open reach and that's why the activation date moved to 4th Feb 2025.

upon speaking to your team before they said there is already an existing connection in my new house so post activation internally at open reach I can plug in my new device and start using.

I wonder why would it take so many days to activate in your end, I believe it's not a big process.

[Daniel0210]

@Sunny23 

As we've pointed out in previous replies on this thread… this is a customer helps customer forum and you aren’t contacting Sky Customer Services on here.

[Chrisee]

@Sunny23 before broadband can work the connection in the exchange has to be changed to connect the new line to your Sky service it doesnt matter what service the previous resident had as that should have been  disconnected. This step is done by Openreach not Sky and the date given is the earliest slot Openreach can offer. There is normally a 14 day lead time for home moves to accommodate this.