Activation date as passed and no internet

[Meedah]

my activation date was 18/03/24 but I haven't gotten any confirmation yet and no internet Openreach engineer came on the activation date and I don't understand what's happening I have no internet since three days ago I was told I should wait 72 hours but no internet yet🥹

[mikealanr]

Hi @Meedah 

You have posted this in the Glass TV forum, it would be better in the broadband forum. However we are fellow subscribers here and cannot access your account. You would be better calling Sky customer service.

MikeAlanR

[MarkGoldsmith]

You will need to phone Sky for an update. Something to note is that it can take 48 hours from a visit for openreach to them update Sky with next steps.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

If your activation date is missed you will likely received compensation in the form of credit to your account, once you have been connected.