You will need to phone Sky for an update. Something to note is that it can take 48 hours from a visit for openreach to them update Sky with next steps.
You can call on 150 from a Sky Talk Line or Sky Mobile.
If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.
If your activation date is missed you will likely received compensation in the form of credit to your account, once you have been connected.
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