Accessing Sharepoint/ MS Team Sites on Sky Broadband

[SW-KM]

I work from home and since we moved to Sky Broadband last year I'm having constant issues accessing Sharepoint sites / MS Team site content for work.  We have the 1G package so it's not bandwidth. It just won't load the page and comes up with an error or says the network connection has been reset.  If I connect through my phone it works fine so it's got to be Sky Broadband.

I've tried adding the sites to the accepted site list in case they were being blocked.  I've tried turning off the Broadband Shield but the issue remains.  Does anyone have any ideas? it's getting quite frustrating now!!  Thanks

[Chrisee]

@SW-KM judt because you have a fast service tomthe hub it doesnt mean thst theceifi connection to the devicecyou sre using is also fast and particulary with `teams etc free from interference. Ideally work apps like thesexshould use an ethernet connection butcheck the speed of the connection to the device by running a spedd test.

Beyond tgst there are other possibilities does your employer useca VPN for connections and do you have a white Sky hub?

[Lucy_and_Tim]

I have the same issue too starting from about 25 February 2025. 

Very slow / failed access to company sharepoint site, but good internet access to otherwise.  Sharepoint access works fine when connected via mobile hotspot (both on personal and work mobile).

Has there been an update recently that has affected this?

[RJ28]

New to Sky Broadband and experiencing the same infuriating issue. This did not happen when I was on Virgin and it works fine when I access it via my phone. Any solutions other than move back to Virgin!?

[Chrisee]

@RJ28 first thing to do is check the setting of Broadband Shield as by default new connections are set to Ge13 which can affect certain apps. The setting is in the My Sky app or website.

If tgst is not the issue check the WiFi signal strength on your device as these type of apps need decent WiFi connection. It is unsafe to assume if you have a fast cinnection at the hub it will automtically mean decent wifi in every room.