Access blocked to work websites & Global Protect VPN since last week? issues are with SKY b

[CJones1]

Hi 

I have been having the same issue, which started this week.  I have tried all of the recommendations within this thread and none have worked.  Should I escalate this to Sky?

Thanks in advance

[Katrina_D]

Hi Yes I've also had a new router which does seem to have resolved the issue

[CJones1]

Hi - how did you manage to persuade Sky to send a new router.  I have had the same problem, but they keep saying it is my IT team that need to sort it out and that a new router will have the same issue.

[Katrina_D]

I took my laptop elsewhere and connected no problem to someone else's WiFi. My daughter also works from home and she couldn't connect either.  I just pushed the point - I had to be quite blunt unfortunately - it's not my works IT and don't ask me to reset it again 😳😳

[TimmyBGood]

It's perhaps worth noting that sometimes a replacement router is a temporary solution to such things because inevitably the hardware has been sitting in a warehouse (sometimes for years) and so gets shipped with an older firmware version that doesn't include whatever is causing the issue: this then reappears once the most recent software version lands.

[Ba_Lamb90]

I got a new router from SKY at the end of July 24 and it has not fixed the issue - I still cannot access my works VPN from home :o( 

I have replied on some other threads - hoping someone will find the problem as there are too many in the same boat ... 

[TimmyBGood]

@Ba_Lamb90 

If it's a white Max Hub then the issue is likely to be Map-T, which is resolvable through an individual change applied by Sky on request.

[Ba_Lamb90]

Thanks TimmyBGood

Yes it is the White Max Hub.. The Map-T is on another discussion and I have commented there as well 🤞

[Chrisee]

@Ba_Lamb90 given itvdefinitely sounds like a MAP-T issue I have escalated our post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Ba_Lamb90]

Thanks @Chrisee  😊

Will do

[CJones1]

@Chrisee Be great if you could do the same for me as trying to resolve so far has been a nightmare.

[Chrisee]

@CJones1 do you have a white Sky Max hub and are having an issue connecting to a company VPN? The solution relating to MAP-T only applies if booth of those are true.

[CJones1]

@Chrisee  Yeah continued issue with connecting to work VPN and we do have the white sky max hub.

[Chrisee]

@CJones1 escalated for you.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @CJones1.