Access blocked to work websites & Global Protect VPN since last week? issues are with SKY broadband

[Gower23]

Hi - since the start of this week I have been unable to access secure areas for my work. Normally these worked fine at home but all of a sudden unresponsive. My IT department have been on this all week and no joy.

They suggested it might be SKY so asked me to try to access these sites from a cafe and the VPN. It worked fine so the issue is with SKY Broadband.

Can anyone help please.

I use Global Protect VPN which is needed at times for secure information and also staff page at uni wihout using VPN (they are password protected). 

thanks

Claire

[GD1]

@Gower23  Try unplugging the hub for 30 minutes.

[Gower23]

thank you so much. I will try this now.

[Gower23]

@GD1 sadly still the same. No access to certain websites which I can get access to out of my home environment :[ 

[GD1]

@Gower23  It may be worth also turning off Sky Broadband Shield https://www.sky.com/help/home/broadband/security-and-protection/sky-broadband-shield/articles/sky-br...

[Gower23]

@GD1 I checked this and it was already disabled.

[GD1]

@Gower23  The only other option is to leave the hub unplugged for a minimum of 1 hour.  This should pick up a new IP.

[Gower23]

@GD1 ah ok. Seems odd eh as I have not touched any settings with Sky at all.

I will turn it off now.

The error message I get is:

***uk took too long to respond.

Try:

• Checking the connection
• checking proxy and firewall

ERR_CONNECTION_TIMED_OUT

[GD1]

@Gower23  You are unplugging the hub from the power socket? Apologies if I didn't make it clear.

[Gower23]

@GD1 with the first 30 min turn off I just pulled the plug out of the back? shall I take the plug off the wall socket?

[GD1]

@Gower23  Yes, sorry I should have made it more clear 🙂

[Gower23]

@GD1 :] ok! doing that now for an hour and plugging out of the wall too.

Fingers crossed :]

[Gower23]

@GD1 nope still not working. I rebooted the mac laptop too

[Gower23]

@GD1 do you think I should turn it off overnight to see if it can get a different IP?

[GD1]

@Gower23  It's worth a try 🙂