Abysmal service from Sky
We were given Sky at £25pcm last year as a goodwill gesture as our broadband speed was way below par and there were many issues with installing it in the first place. This was never a limited offer. In August 2025 we received an email stating that our bill was going from £25pcm to £45, citing a technical error. When I called up I was told this email was sent in error and it would go back to £25pcm. This did not happen. Then I was told that our £25 per month "deal' had come to an end after 24 months. I advisef that we had only been in the property and Sky customers for 11 months and was then told it had come to an end after 18 months. Again makes no sense. I was then told that the issue would be referred to the "values' team and someone would contact me without 7 working days. This promise has been broken 3!!! Times. I have since been advised that our payment went up due to changing our broadband type- something we neither asked for or agreed to. Our connection is also still pretty poor. Our next bill is still showing as £45pcm. I also submitted a complaint which I was told would be responded to within 10 working days. This has not happened. Each call I make to Sky (of which these have been many) have been over an hour with no resolution. I am a new mum with a baby and I simply do not have time to deal with this nor any idea how to successfully sort it out. I am at my wits end with Sky. Can anyone help? This also did not surprise me 1 bit.
