Absolute 0 Internet connection

[Owen2021]

Thought the whole day my Wifi has been off, I’ve personally tried rebooting the box and following the instruction from msftconnect and nothing makes a difference the whole day literally no internet at all, yet again in this situation as sky can never sort themselves out 

[Highlinder]

@Owen2021 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

[TimmyBGood]

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@Owen2021 wrote:

 yet again in this situation as sky can never sort themselves out 

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ISPs don't get to resolve issues with the Openreach network, and Openreach don't work on individual domestic faults over weekends.  If you log the problem with Sky today, the Openreach target time to fix will be by midnight on Tuesday.

[Owen2021]

“Sorry, no address is associated with your account” Although I ran the test with same account last night 10/10

[Owen2021]

Like I don’t want to sound like a **bleep** or be rude but it’s extremely frustrating because the amount of times we’ve had issues with sky is absolute pathetic and for it to be down the whole day is just really irritating

[Owen2021]

Like I don’t want to sound like a **bleep** or be rude but it’s extremely frustrating because the amount of times we’ve had issues with sky is absolute pathetic and for it to be down the whole day is just really irritating

[adwarduk]

@Owen2021 - If you have the myskyapp on your phone (and a data connection) try running a connection test on there.  If it finds something it'll give you directions on how to get help etc.  Should rule out a major (i.e line fully broken issue) If it doesn't find anything you may need to call support.   Out of interest which sky router have you got? 

[Owen2021]

Sky Q Hub

[adwarduk]

@Owen2021 - I'm assuming all 3 lights on the front of the hub are green?  (silly question apologies). I think the myskyapp test is the only option other than support,  if thats shows no service on the account or similar thats definitely a call to sky I'm afraid.  Apologies I can't help much more.

[Owen2021]

Middle light has been orange since this morning 

[adwarduk]

@Owen2021 - Thats a line issue,  it can't connect to the exchange so definitely a call to sky I'm afraid.  Do you get dial-tone on the line.   The reason I ask the dial-tone question is I have known it when openreach engineers (mainly the sub-contractors) have been working on another line and caused an issue on a different customers accidentally and it normally results in either no dial-tone or other weird issue like not being able to make an outbound call or an inbound call getting a busy tone when its not busy.

[cookiemonsteruk]

@Owen2021 

If you cannot call sky get back to us so that we can escalate your case

[Owen2021]

Alright will give them a call 

[cookiemonsteruk]

@adwarduk 

In case you were wondering your post has been moved to our hidden forums to keep an eye on . If you see a red notification and can't find it thats the reason

[adwarduk]

@cookiemonsteruk - thats fine mate,  it was just very weird and the timing seemed to much of a coincidence.  I've left the hub as is for now and the app,  tbh I know what will happen I update the app to match it will either fail or i'll have to re-connect all the devices as the wps keys will change.  Be interesting to see if it changes back to match the app or whats in the app updates I'll keep an eye on that.   Happy for anyone to PM me if they need more info etc.  I've screen capped both as well 🙂