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Discussion topic: About my Installation Status

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This message was authored by: SJ2704

About my Installation Status

I got the dates of installation as 23 Jan but still its not done till date.

I am seeking details about my installation , by when do you think it will get completed and the associated compensation.

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This message was authored by: SKY1992bf

Re: About my Installation Status

Posted by a Superuser, not a Sky employee. Find out more

@SJ2704  as customers we can't answer this so you will need to call sky 

 

as for compensation all the information is on the link below 

 

https://www.sky.com/help/articles/auto-compensation


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Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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This message was authored by: SJ2704

Re: About my Installation Status

Hi there, How to call them?, I mean is there any number or email id to do the same?

 

They are messaging me that Dont call us, we will come back to you on yy dates. I am really confused and never got any satisfying answer from the email that I did to them.

 

This message was authored by: SKY1992bf

Re: About my Installation Status

Posted by a Superuser, not a Sky employee. Find out more

@SJ2704  Sky doesn't use email has a general communication route 


Click on the need more help drop down at the very bottom of the link below to reveal an 0333 number if your in uk

If in ROI using the same link change the flag in bottom right hand corner and refresh the link before following above instructions to reveal an 0818 number

https://www.sky.com/help/home#M1014

or if you have sky mobile/talk call 150 Calls to Sky Customer Services from your Sky Talk landline phone or a Sky mobile are free

The start will be automated which may try to send you here to the forum or suggest you receiving a text. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
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