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Discussion topic: A one touch switch service has again been delayed

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This message was authored by TomThumb5ive This message was authored by: TomThumb5ive

A one touch switch service has again been delayed

The ‘big four’ broadband providers – BT, Virgin Media, Sky and TalkTalk – all missed a deadline to implement a ‘simpler’ switching service.

 

Published 12 March by Ofcom.


Ofcom has today provided an update on its enforcement programme regarding the industry failure to launch a new simpler broadband switching process by the regulatory deadline of 3 April 2023.

 

Full story here 

https://www.ofcom.org.uk/news-centre/2024/enforcement-programme-into-failed-implementation-of-one-to....

 

& here

 

https://www.ofcom.org.uk/about-ofcom/bulletins/enforcement-bulletin/open-cases/cw_01268?SQ_VARIATION...

 

 

Tom...

Sky want us to believe in better
BELIEVE =accept that (something) is true, especially without proof.
BETTER = of a higher standard, or more suitable, pleasing, or effective than other things or people:

Sky Q & 2 mini’s
SR203 router. > Replaced with ASUS XT9’s with a TP-Link TD-W9970 modem
Sky superfast 80/20 :sort of, 63-75/15. Devolo 1200 wifi > Replaced with cat 6
Sony KDAF8 65 oled.
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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: A one touch switch service has again been delayed

Posted by a Superuser, not a Sky employee. Find out more

@TomThumb5ive 

 

Alternatively, the entire ISP industry was unable to meet both the original and revised target dates set by Ofcom because both dates were utterly ridiculous given the complexity of the task, and now Ofcom is trying to find out who's responsible....

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
TomThumb5ive
Topic Author
This message was authored by TomThumb5ive This message was authored by: TomThumb5ive

Re: A one touch switch service has again been delayed

@TimmyBGood  In most part, the current switch of services on the openreach (OR) network works well, 

but given most errors in switching are caused by human intervention,

be it down to the relevant customer service operatives, 

or the lack understanding & clarity from the end user,

things certainly go awry with no easy comeback.

 

Given the number of smaller altnets emerging on to the market place, the general public are not going to be isolated from a potential loss of service / paying twice while giving notice or loosing longstanding landline numbers,

In theory, moving between an OR network operator & Virgin or vice versa, should have safeguards in place soon to mitigate any shortcomings, but in my opinion, it doesn't go far enough.

 

Tom...

Sky want us to believe in better
BELIEVE =accept that (something) is true, especially without proof.
BETTER = of a higher standard, or more suitable, pleasing, or effective than other things or people:

Sky Q & 2 mini’s
SR203 router. > Replaced with ASUS XT9’s with a TP-Link TD-W9970 modem
Sky superfast 80/20 :sort of, 63-75/15. Devolo 1200 wifi > Replaced with cat 6
Sony KDAF8 65 oled.
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