A new customer can not connect the broadbant.e Sky hub show green light on "power" and "wifi" only,"

[Osto]

A new customer followed the Sky steps many times and still can not connect the broadband. The Sky hub shows only the green light on "power" and "wifi" only, "internet" show no light. 

[GD1]

@Osto  When was your activation date?

[Osto]

Activated date is 3 Aug 2024

[GD1]

@Osto   To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Lisa-P1987]

Thanks for escalating this. We’ve sent Osto an invite to chat.