My nans a 82 year old woman, and signed up to sky internet + streaming box, a guy came out on the go live date set it up but the internet wasn't switched on?
The streaming box wants a pin to be setup, I can't access the account because she's used an email that doesn't exist (mistakenly wrote 2 instead of 3 in the email) rang customer sales who passed me on to customer services after waiting 30-60 mins on hold, they kept hanging up randomly through the conversation, this happened 3 TIMES worse part was one caller would pass you onto another caller after 10minutes of holding would pass you onto someone else, finally got through to which they told me they could only deal with my 82 year old nan to which she had gone for a nap because it took 4 hours to get through roughly.
I don't know what to do accept redo this all again and hope for the best
I haven't got access to the account, the email does not exist, they haven't sent ANY mail to home, no mention of an account number or username, there is no internet access at the house, and I don't have a viewing card number because the box requires a pin to which it said was the last 4 digits of the phone number which did not work.
Where is the elderly customer services, it's madness.
Any numbers I could contact or route to go at this point?
it just seems like a game of hope and chance.
