50 day delay in install of Sky Broadband

[AndyT5]

Hello - first post on this...

When renewing my Sky Stream contract I was persuaded to switch to Sky broadband.   My previous supplier was excellent with fast fibre into house - but Sky came out a lot cheaper.  Soon after the install date Sky/Openreach started advising of problems.  Cut a very long story short I've now been waiting 50 days since the install date, with zero broadband.  I do get weekly texts promising that something will happen, but it never seems to.  I'm no expert in broadband, but it seems that all Sky has managed to achieve is to de-install the service that was working perfectly prior to their involvement.

Just wondering if anyone else has had similar problems and/or any advice to get things moving?  I speak every few days with the call centre and I've made a formal complaint.  

[JimM1]

@AndyT5 Question did you use the OTS (one touch switching) service, that is take sky for the broadband, you do nothing and they take care off it all, the other supplier you were with have to keep supplying the broadband to you all the time until sky takes over NO matter what the delay is!

[AndyT5]

Thanks very much Jim - That does sound like the service I was promised where I didnt have to do anything at all.   My feeling though is that if Sky could pass the buck to (or share the blame with) the previous supplier their agents would have mentioned that to me.    I'll mention this as a possibililty next time they call with another delay  Thanks again - A