24/7 contact to speak to human

[Emmacooney]

I just got broadband installed this morning and now my ONT alarm light is read. The installer told me to contact them if this happens but i cannot get through to a human to resolve this. Please advise of phone number

[JimM1]

@Emmacooney Just switch the ONT off for 10 mins to see if it clears the alarm.

Home number is in the link, need more help.

https://www.sky.com/help/home

[Daniel0210]

@Emmacooney 

In addition to the above there is no 24/7 contact with Customer Services.

To call Sky dial 150 (free) from either your Sky Talk landline or a Sky mobile. Alternatively use this link…
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The forum filters don’t allow the posting of full phone numbers on here.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

[Rocky+chips]

I really need to speak to a human 

[Daniel0210]

@Rocky+chips 

If you need to speak to an agent you'll need to call Sky. Is it something we can help with?!