Discussion topic: 2 geeen lights 1 amber and no light on internet
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Message posted on 29 Mar 2025 05:03 PM
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2 geeen lights 1 amber and no light on internet
I have a green light on the power and WiFi no light on the internet and orange on voice. Nothing is working via WiFi - tested on app and said everything ok in area? Can any advise please - been like this for two hours
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Message posted on 29 Mar 2025 05:16 PM
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Re: 2 geeen lights 1 amber and no light on internet
This explains the lights on the hubs:
https://www.sky.com/help/articles/hub-lights-explained-start
Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
If this is of no help give Sky a call to report it to them.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 29 Mar 2025 05:40 PM
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Re: 2 geeen lights 1 amber and no light on internet
Thank you
Message posted on 29 Mar 2025 11:02 PM
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Re: 2 geeen lights 1 amber and no light on internet
Got same issue, checked all and still nothing. Problem on sky side
Message posted on 29 Mar 2025 11:16 PM
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Re: 2 geeen lights 1 amber and no light on internet
Same here in Thanet, Kent. Been diagnosing as showing a fault but then it's saying its all fine ... only the 2 lights on
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