Discussion topic: 2.4 ghz SSID not visible, devices disconnecting

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So, I've read loads of posts here regarding separation of 2.4 and 5GHz channels but I'm having a problem that I haven't read about elsewhere... please can you help?

I have factory reset my Sky Hub (SR203) and have separated the frequencies, renaming the 5GHz SSID and leaving the 2.4 as default. I am able to connect 2 x Ring doorbells and a Ring chime (all of which require 2.4 GHz frequency) but they don't remain connected for more than a few minutes.

When scanning for wi-fi networks on my phone, only the 5GHz remains visible, The 2.4 drops in and out which I think is causing my devices to drop connection. Why is this happening? Any ideas appreciated!

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@ca_pegler Did you split the Wi-Fi bands to enable you to see the 2.4 GHz Wi-Fi frequency as a separate SSID?

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@Highlinder yes. It's visible as an available network, and then it isn't and then it is, etc.

@ca_pegler Did you do the split within the Wi-Fi tab?

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@Highlinder yes. Didn't realise there was another way... have I overlooked something?

@ca_pegler Did you follow these directions from the link below.

https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610

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@Highlinder yes. That's what I did 😁

@ca_pegler Does it show you any error when you save the changes? How is the device connected that you are using to try and make these changes with?

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@Highlinder no errors. Win 11 laptop via ethernet....

@ca_pegler I take it you re-named it something that you would only know. Which browser are you using to try and make these changes with?

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@Highlinder yes. Used the default name and put 24 on the end.... Browser = Chrome (of course 🙂 )

As a sort of solution, I've disabled the 5GHz wifi so everything uses 2.4. Don't know why I didn't think of that sooner. It seems just as fast for regular browsing and I'm having none of the connection issues.

@ca_pegler Glad to see that you got some sort of solution from it. Not ideal, but if it works.

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